The Big Towel offers a 12 month replacement warranty against defects in workmanship and materials. This warranty means we will replace your product at our expense if it does not meet our high quality standards, at our discretion. The error with your product must be due to manufacturing or material error. The warranty does not cover issues with your product that are caused by regular/normal wear and tear, external causes or misuse.
If for any reason we need to replace your product but we do not have the matching colour of your product in stock, we will replace it with another colour of your choice.
Please note that we won’t REFUND your money for any reason.
If you would like to begin a warranty claim, please contact us via email or through the website.